privacy policy

updated Nov. 2, 2025

This Privacy Policy describes how joywhelm, LLC (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our service, or make a purchase from https://www.joywhelm.com (the "Site") or through our related services (collectively, the "Services").

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies,” which are data files containing identifiers (strings of letters and numbers) that are sent by a web server to a web browser and stored by the browser. The identifiers are then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but Personal Information that we store about you may be linked to the information stored in and obtained from cookies. For more information about cookies, including how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files,” which track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, geolocation information, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels,” which are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).